I'm getting really good at surfing the BT phone system. Over the past week a number of dedicated BT employees have tried to help me get my home phone reconnected. All have failed. Today's top tip was to cancel my direct debit and then ring tomorrow to pay the outstanding (but not due for payment yet) £8.21 by debit card. Then I'm told I can have a phone again.
Others have said I'll need to pay a reconnection charge, one said there was no line to my home so a survey was needed by an engineer to see if connection was possible and a third simply hung up.
Even the online complaints department took three days to politely suggest I simply needed to place an order for a phone line. The thing is, until last Saturday I had a phone line, a phone number and was very happy. Only now it's been taken away without any reason BT can fathom out, do I realise just how happy I was until they cut me off.
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